Frequently Asked Questions

Q. What do I need to do in order to receive a new center opening or expansion quote from Discount School Supply®?
A. Please contact one of our New Center Opening professionals at 800-338-4509 and we will assist you. You may also email us at Our fax number is 800-608-8716.

Q. How long does it take before I receive a response and quote?
A. Each classroom set-up and quote is different. We will usually respond within 24-72 hours upon receipt of your information.

Q. How long will it take before I receive my products?
A. Most orders for stock merchandise shipping to destinations within the 48 contiguous United States will ship via UPS ground and will arrive no later than 5 business days of the order date. UPS cannot deliver to P.O. Boxes; these orders will ship Priority Mail and can take up to 5 business days longer to arrive.

Items that are shipped directly from the manufacturer are sometimes referred to as "drop-ship" items. Drop-ship items are marked with the following icon: These are typically larger items not stocked in our warehouse. These items can take up to 6 weeks for delivery, depending on the manufacturer.

Drop-ship items are available for Standard Shipping only and cannot ship to P.O. Boxes, including APO's and FPO's, or to any destination outside the 48 contiguous United States. Shipping charges for drop-ship items are normally calculated at 15% of the item value, regardless of the total order amount.

Q. Do you offer any special shipping arrangements with large orders, such as specified delivery days, etc.?
A. We will try to accommodate most special shipping arrangements.

Q. What are my payment options and do you offer on-account billing?
A. We have several options to choose from detailed below:
We accept American Express, Discover, MasterCard and Visa. Your card will be charged when your order ships.
Your credit card information is secure, and all customer information is kept private. Click here to view our Security and Privacy Policies.

Q. Is there a way that i can finance my order?
A. Yes! We offer financing through select partners. Click here for more information.

Line of Credit
Commercial institutions and other organizations including public schools, Head Starts, and state and local government agencies may be eligible for a line of credit.

If you have an existing Discount School Supply® account, please provide as much information about your account as possible so we can locate in our system.

If you're a new customer and you want to establish an account for online ordering, click here to fill out our Net 30 Credit Application.

For a printable version that can be faxed (1-800-608-8716) or mailed, click here.
Unfortunately, Discount School Supply® is unable to provide financing at this time; however we may be able to recommend a finance company in your area.

Q. Do I have to pay sales tax?
A. Sales tax will apply in various states. Click here for details.
If you're a tax-exempt customer, please provide a copy of your tax exemption certificate with your first order. Click here for more details.

Due to tax laws and to changes beyond our control, we may occasionally be required to charge sales tax in states not listed here.

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